Refund policy

Each piece I create is made with care, intention, and attention to detail. This policy explains how refunds and returns work for orders placed through my website.

Your Rights (Australia & New Zealand)

Under Australian Consumer Law and the New Zealand Consumer Guarantees Act, you are entitled to a refund, repair, or replacement if your item is:

• Faulty or damaged
• Not as described
• Not fit for its intended purpose
• Damaged in transit

If the issue is major, you may choose a refund or replacement. If it’s minor, I may repair or replace the item within a reasonable time.

Returns (Change of Mind)

I don’t offer returns for change of mind.

If you have any questions about an item before purchasing, you’re welcome to contact me at 📧 joshkiwikiwi.artist@gmail.com

Damaged or Incorrect Orders

Please inspect your order upon arrival and contact me straight away if the item is defective, damaged, or incorrect.

Please include:

• Your order number
• Clear photos of the issue and packaging

I’ll assess the situation and arrange a replacement, repair, or refund where appropriate.

Changes to Orders

If you need to make a change to your order, please contact me within 24 hours of placing it. I’ll do my best to accommodate changes where possible, but I can’t guarantee changes once an order has been processed.

Refunds

Approved refunds are processed within 5–10 business days, depending on your payment provider.

Contact

📧 joshkiwikiwi.artist@gmail.com